BTS - BT21 Line Friends Heat Change Mug

Refund Policy

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Returns
Before you would like to claim the product not delivered to you:

In case of failure to receive your order because of the address mistakes; before we give you a full refund we will wait until the products are returned to us. 

If your order has not arrived, but when you check it with your tracking number it looks like it was delivered to you:
1. Check your locker,
2. Ask your neighbors,
3. Ask your post office,
4. Wait at least 3 more days

If you still do not get a solution after doing all these, you can contact us. We would like to point out that we are not responsible for your products delivered to your lockers or found in the post office for any reason. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at southernsportzonline@gmail.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kryptonitecharacter@gmail.com and send your item to: Kryptonite Character Store, 1154 Wears Valley Rd STE 2, Pigeon Forge, TN, 37863, US

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We ship same-day orders till 11 am. At the weekends we are not doing shipping, so if you order any products after 11 am on Friday, we will send them on Monday. 

We are not taking responsibility to achieve 2 days and 3 days deliveries, because 2 days and 3 days deliveries are estimated by carriers. 

To return your product, you should mail your product to: Kryptonite Character Store, 1154 Wears Valley Rd STE 2, Pigeon Forge, TN, 37863, US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.