Orders

You will receive an order confirmation via email

Of course. In this occurrence, please email 

support@kryptonitecharacterstore.zendesk.com

or call 

+1 (865) 448-4140

The next day after purchase. Any delays will be informed immediately.

We will contact you with the options of refund or exchange. All payments, including Paypal Credit, Afterpay, and Klarna will have all installments refunded.


A preorder is our way of giving early access to premium items that will go quickly. These items do not ship until their release. These may be canceled free of charge by emailing support@kryptonitecharacterstore.com.

Billing & Shipping

We accept Visa, Mastercard, AMEX, Discover, Shopify Pay, Apple Pay, Paypal, and installment plans such as Klarna and Afterpay. You will be charged at point of purchase, and for payment plans you will be charged 1/4 at point of purchase.

All orders in the continental USA ship via USPS Priority Mail or UPS Ground, unless requested otherwise.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We can ship to a P.O. box, particular foreign countries, and all 50 states. We will notify you upon shipping if your address is not valid, so please leave a phone number.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Returns via USPS will take between 7-10 days to fully process your refund or exchange.

For our store directly, visit our Returns and Refunds portal. For Walmart, Amazon, or Ebay - visit the format you purchased through.

Yes! Returns need to fit our policies, such as unopened items, undamaged items, and unworn apparel.

If you receive a defective item, please reference our return label FAQ, and return it with a note, or send us an email at support@kryptonitecharacterstore.com

Privacy & Tech Support

Yes! We guarantee safe and secure browsing and payments.

Please call: +1 (865) 448-4140

Product

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Customer support

+1 (865) 448-4140

Send a message

support@kryptonitecharacterstore.zendesk.com