Returns & Refunds
Returns & Refund Guideline
We hope you enjoy your order to its fullest, but if there's an issue: we are here to help!
For online orders, you can get a return label with ease using our self-serve label creator
Please keep in mind you will not be reimbursed for your original shipping fees.
No exceptions
Before you would like to claim the product not delivered to you:
1. Check your locker,
2. Ask your neighbors,
3. Ask your post office,
4. Wait at least 7 more days
If you still do not get a solution after doing all these, you can contact us. We would like to point out that we are not responsible for your products delivered to your lockers or found in the post office for any reason.
For any in-store orders, call our store
(865) 774-0065 or visit at 131 The Island Dr, Pigeon Forge, TN 37863
Returning Online orders by mail
Using your provided order number (via email), use our self-serve portal Return
Fill out all necessary forms such as Zip Code, Order Number (between 4-7 digits), and reason for return. Don't worry though, we ask why to improve ourselves. You will be granted a free return label no matter what.
When using an in-direct seller such as Walmart, Ebay, Facebook, or Amazon, please return through these sellers. You will be granted a refund and label immediately.
The turn around time for our store directly is between 5-7 business days, given delivery is on time.
Please be aware: a 15% restocking fee will be kept for any buyer-based returns. This decision is at the discretion of the store.
Returning in store
If you get the lucky experience of visiting our one & only store, at The Island in Pigeon Forge, you may come across damaged items for a discounted price. These can not be exchanged.
In store, you have 30 days after the purchase for returns and exchanges.
You are required to bring the receipt of the purchase with you.
If you are no longer able to visit our stores, no problem! Just give us a call
Exchanges
Due to our easy online refund policy, we typically do not give straight exchanges. We encourage you to reorder, as we will keep your specific order in mind when we re-ship.
*
Merchandise Exceptions
Refunds
Each return's payment turnaround is 7 business days. Depending on your bank's policy this may be longer.
Shipping will not be refunded, as this comes from us directly and is typically doubled during returns process.
15% restocking fee taken on most orders that are past 24 hours.
